Shift Leader

SE SWIM SCHOOL MANAGEMENT LLC • Concord, NC

2d • Onsite

About The Position

The Shift Leader supports daily swim school operations by assisting management, maintaining safety and service standards, and helping create a positive experience for families and team members. This role combines operational support, customer service, aquatics oversight, and hands-on facility support in a fast-paced environment.

Requirements

• Strong communication, professionalism, and customer service skills
• Ability to support and motivate teams in a fast-paced environment
• Ability to multitask, problem-solve, and remain calm under pressure
• Dependable attendance with flexibility to work evenings and weekends
• Reliable transportation
• Lifeguard Certification or willingness to obtain within required timeframe
• Ability to complete all required Big Blue Swim School training programs

Nice To Haves

• Previous leadership or supervisory experience
• Aquatics, swim lesson, childcare, hospitality, or customer service experience
• Swim instructor experience or certification
• Experience supporting team operations in a fast-paced environment

Responsibilities

• Assist managers in daily shift operations for instructors, deck support, and front desk teams
• Conduct pre-shift meetings and help reinforce safety, teaching standards, professionalism, and customer service expectations
• Step into swim instruction, deck support, or front desk responsibilities when operationally needed
• Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness
• Perform opening/closing procedures, water testing, chemical checks, and operational documentation
• Ensure the facility remains clean, organized, and guest-ready
• Support a positive experience for families and swimmers by helping maintain operational flow and consistency
• Respond appropriately to emergencies and uphold all safety and operational standards
• Ensure staff are where they need to be and support the overall daily experience within the facility

Benefits

• Leadership growth opportunities within aquatics management
• Positive, team-focused culture
• Opportunity to make a meaningful impact through water safety and confidence-building
• Fast-paced environment with strong team support and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed