Shift Leader (AM Availability)

Insomnia Cookies•Washington, DC

1d•Onsite

About The Position

Insomnia Cookies is seeking to hire Shift Leaders for its brand new Union Station location in Washington, DC. As a Shift Leader, you will be responsible for managing the flow of business during your shift, ensuring a productive and fun environment for the team. This role requires a hands-on leadership style that includes building orders, suggestive selling, baking, customer interaction, and taking pride in contributing to the store's success.

Requirements

At least 1 year of working experience in a customer service focused role.
Point of Sale systems experience.
Outstanding communication, time management, and people skills.
Outgoing/friendly/patient demeanor.
Detail focused and results-oriented.
Ability to lead-by-example and motivate others.
Ability to lift up to 40 lbs.
Legally eligible to work in the United States.
Must be 18 years or older to be employed.

Nice To Haves

AM Availability preferred

Responsibilities

Provide incredible customer service and quality products to all guests.
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
Support and work alongside the Cookie Crew.
Provide a safe, clean, working environment for guests and staff and adhere to safe food handling practices.
Manage cash handling and deposits.