Shift Leader

Papa Murphy’s•Indianapolis, IN

4h•Onsite

About The Position

In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork by conquering all aspects of the Crew Member position, overseeing and encouraging all team members to be their best on shift, and accomplishing or assisting with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs. The role involves energizing team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines. The Shift Supervisor is responsible for holding themselves and other team members accountable for all cash handling, schedules, breaks, opening and/or closing duties, and accurate shift paperwork using the POS. They will address emergencies, guest complaints, equipment problems, product shortages, and team member problems in a calm and friendly manner, and train and develop team members for successful growth and development. The Shift Supervisor will operate the store independently if needed, in the absence of the manager.

Requirements

Ability to communicate, read, and apply fundamental math skills effectively.
Outstanding customer services skills.
Capacity to manage various difficult or emotional guest and crew situations.
Novice computer skills, including MS Word, Excel, Outlook, and POS.
Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
Desire to be a team player and lead with a great attitude!
At least six months experience in QSR (or previous crew) involvement.
Ability to build positive relationships with supervisors, coworkers, and guests!
Knowledgeable in food safety.
Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
Occasionally required to bend and stoop, kneel or crouch.
Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
Must be able to lift and/or move up to 30 pounds.
Maintain punctual and regular attendance at work.

Responsibilities

Conquer all aspects of the Crew Member position.
Oversee and encourage all team members to be their best on shift.
Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
Train and develop team members for successful growth and development.
Operate the store independently if needed, in the absence of the manager.