SHIFT LEADER - EASTGATE

Kitchen Stuff Plus•Hamilton, ON

23h•Onsite

About The Position

Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions, voted one of the GTA's best places to shop. They are proud of, and invest in, their people. Kitchen Stuff Plus started in 1987 with the belief that customers deserve a value-added shopping experience that exceeds their expectations. They achieve this by providing incredible savings, superior selection, and exceptional service. They are full of ideas to inspire customers.

Requirements

Computer skills; ability to learn technological systems with ease
Leadership skills and ability to make decisions under pressure
Strong problem-solving aptitude
Availability must include extended days, evenings and weekends
Work additional shifts during peak holiday season
Flexibility to transfer to other store locations as needed
Lift up to 40lbs
Ladder use to 10 feet
Stand/walk for 8 hours

Responsibilities

Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
Provide exceptional and responsive customer service while achieving sales and conversion goals
Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
Ensure accuracy in all transactions, inventory and store procedures
Supervise and direct shipping and receiving operations
Perform other directives as assigned