Shift Leader Day Team

Vitality Bowls Rocky River•Rocky River, OH

2d•$13 - $16•Onsite

About The Position

We are seeking a motivated and experienced Shift Leader to join our team. The ideal candidate will be responsible for leading the team during their shift, ensuring food is prepared accurately and delivered to customers promptly. This role requires excellent customer service skills, the ability to manage a team, and a thorough understanding of our menu and operational procedures. You will also be responsible for handling customer issues, managing inventory, cash handling, and contributing to a positive and efficient work environment.

Requirements

Become food certified.
Ability to handle a basic computer, POS system, and manage cash and credit card transactions.
Follow health, sanitary, and safety requirements.
Ability to stand for long periods, occasionally lift heavy boxes, move quickly, and have a sense of urgency.
Maintain a clean and work-appropriate personal appearance.
Come to work with a positive attitude and willingness to work well with others.
Possess leadership abilities.

Nice To Haves

Flexible schedule

Responsibilities

Lead the team, ensuring food is made accurately and taken to customers in a timely manner.
Manage shifts and delegate tasks to team members.
Demonstrate exemplary knowledge of the job and provide excellent customer service.
Handle upset customers and food-related problems politely, ensuring customer satisfaction.
Accept deliveries, verifying completeness and accuracy, and issuing refunds if necessary.
Communicate with managers/owners regarding inventory status, delivery accuracy, and stock levels.
Check daily petty cash and make bank runs for change as needed.
Restock the register nightly with the correct change.
Provide feedback to managers/owners about employee performance, including strengths, weaknesses, dependability, and customer service skills.
Manage employee break schedules, ensuring timely arrivals and appropriate break durations.
Attend Management Meetings.
Share new ideas with managers/owners to improve efficiency, safety, and recipes.
Assist with interviews, evaluations, and training of staff.
Memorize training material and explain the health benefits of ingredients and food to customers.
Maintain cleanliness of the front lobby and outside area, checking every 15 minutes.
Provide excellent customer service, being positive, polite, and informative, and giving accurate wait times.
Assist guests with orders, ring up sales, answer phone calls, and take orders over the phone.
Possess thorough knowledge of food and recipes, following them in a timely and sanitary manner.
Prep food according to proper procedures.
Continuously and thoroughly clean the kitchen and lobby.
Put away deliveries and maintain organization.
Wash dishes and put them away.
Communicate with other staff to ensure correct and timely order fulfillment.
Carry out food to customers.
Communicate with managers about the schedule and inform them of needed days off in a timely manner.
Arrive on time and take breaks for the appropriate length of time.
Complete all opening and closing duties.
Perform additional tasks as requested by your manager.
Follow sanitation guidelines.
Stock and rotate food.
Adhere to safety procedures.
Practice cost-cutting measures.
Collaborate with the team and work effectively.
Track food quality.
Handle special circumstances.
Communicate effectively with coworkers and managers.