SHIFT LEADER - OAKVILLE
About The Position
Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions, voted one of the GTA's best places to shop. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff we have to offer. Kitchen Stuff Plus started our business in 1987 with the belief that customers deserve a value-added shopping experience that exceeds their expectations – every time they visit our stores. And we've achieved that by providing incredible savings, superior selection, and exceptional service that few can match. In return, we're proud to have loyal and enthusiastic customers who keep coming back and we love welcoming new people to our in-store and online experience. We're full of ideas to inspire you!
Requirements
- Computer skills; ability to learn technological systems with ease
- Leadership skills and ability to make decisions under pressure
- Strong problem-solving aptitude
- Availability must include extended days, evenings and weekends
- Work additional shifts during peak holiday season
- Flexibility to transfer to other store locations as needed
- Lift up to 40lbs
- Ladder use to 10 feet
- Stand/walk for 8 hours
Responsibilities
- Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
- Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
- Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
- Provide exceptional and responsive customer service while achieving sales and conversion goals
- Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
- Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
- Ensure accuracy in all transactions, inventory and store procedures
- Supervise and direct shipping and receiving operations
- Perform other directives as assigned
Benefits
- Generous staff discount
- Flexible work schedule
- Ongoing training and development
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
