Shift Leader OR

ANCHOR POINT MANAGEMENT GROUP•Happy Valley, OR

7d•$17 - $21•Onsite

About The Position

The Shift Leader is responsible for ensuring that 100% of table visits are performed and Guest issues are resolved throughout the shift. They must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts. The Shift Leader must also be able to maintain a high degree of pace and intensity for an extended period of time. They are expected to WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest. They must also maintain a positive work relationship with management to achieve results on a shift-by-shift basis. Externally, they must WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value. They must be able to interact and communicate with Guests to monitor their needs throughout the shift.

Requirements

Minimum 21 years of age
Leadership and facilitation abilities with fellow Team Members and management
Knowledgeable in all functional areas of restaurant operations
Superior verbal communication and interpersonal skills
Ability to take and give direction, and execute team and company objectives
Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members
Knowledgeable of proper sanitation, food safety, and security procedures
Basic mathematical skills
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
Knowledge of commonly ordered drinks and food items
High degree of customer service
Knowledge of Operations
Ability to resolve Guest issues
Knowledge of all menu and drink items to ensure quality and coach others
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience
Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
Ability to maintain a high degree of pace and intensity for an extended period of time

Nice To Haves

Certification as a Wing Certified Trainer in at least one hourly position
Prior experience managing others
Two years of Buffalo Wild Wings experience

Responsibilities

Ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift.
Adhere to a schedule, cover shifts when necessary, and be on time for scheduled shifts.
Maintain a high degree of pace and intensity for an extended period of time.
Provide respect, positive encouragement, and fair treatment to Team Members.
Maintain a positive work relationship with management to achieve results.
Achieve the highest level of guest satisfaction with an extraordinary focus on friendly service, food, fun, and value.
Interact and communicate with Guests to monitor their needs throughout the shift.
Ensure proper sanitation, food safety, and security procedures are followed.
Execute team and company objectives.
Inform guests and team members about current marketing initiatives and upcoming events.
Resolve guest issues.
Coach others on menu and drink items to ensure quality.