Shift Leader- MORNING SHIFT

Playa Bowls • Flemington, NJ

5d • Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, with a mission to bring superfruit bowls to the masses using the freshest, highest quality ingredients and providing a fantastic in-store brand experience. The company has grown from a small operation to a 300+ unit operator and franchisor, with plans for further expansion. This role is an opportunity to contribute to the continued growth of the brand.

Requirements

• Must be available to work 5 shifts a week, minimum of 30 hours a week
• Must be available weekends but expected to work as the business dictates
• Must pass the required PB Food Safety certification requirement within 3 months of employment
• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
• Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
• Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
• Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
• Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
• Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation

Responsibilities

• Oversee food quality throughout your shift, ensuring freshness and discarding products when necessary
• Delegate tasks efficiently and responsibly to support smooth operations and team productivity
• Lead and manage all aspects of opening and closing shifts with consistency and attention to detail
• Handle and process customer refunds accurately and professionally
• Address and resolve guest concerns in a courteous, solution-oriented manner
• Monitor and record inventory levels throughout the shift, including end-of-day counts
• Accurately count and reconcile the register, safe, and daily deposits
• Maintain clear and timely communication with management regarding shift updates or operational issues
• Ensure all tasks are completed efficiently and aligned with company standards and procedures
• Act as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values

Benefits

• Competitive Pay + Tips
• Professional Development
• Vibrant Work Culture
• Employee Discounts
• Comprehensive Benefits (Full-Time Employees): Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Account (FSA), and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed