Shift Leader (Guest Service Representative / Crafter)
About The Position
At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service, and bridges the gap between frosting and Guest Services by crafting orders. This role contributes to the joy guests experience when enjoying our cakes and offers a fun and rewarding environment for creative individuals. The Shift Leader fills in for the Manager, creates a warm and welcoming environment for guests, performs side work duties for the Crafting Department, light cleaning, and clerical duties. They also assist in maintaining the crafting department, keeping it supplied, clean, and running efficiently.
Requirements
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Works well under pressure
- Outgoing and friendly personality
- Attention to detail
- Multi-tasking ability
- Strong sales ability
- Strong sense of urgency
- Genuine care for others’ needs
- Good organizational skills
- Well-developed fine-motor skills
- Good communication skills
- Strong sense of pride in work
Nice To Haves
- Bridging the gap between frosting and Guest Services by crafting orders
- Assisting in opening and closing duties
- Performing side work duties for the Crafting Department
- Performing some light cleaning and clerical duties
- Maintaining the crafting departments and keep it supplied, clean and running efficiently
Responsibilities
- Introduce walk-in guests to the bakery and products using a Guest Tour
- Suggest creative solutions to guests with walk-in orders
- Suggest the purchase of add-ons and retail to make the product a complete experience
- Assist phone-in guests with their orders
- Operate and balance the POS with accuracy and efficiency
- Collect email addresses from guests
- Keep retail area clean, swept and neatly merchandised throughout the day
- Dust all retail surfaces at least twice per week, including counter tops and POS stations
- Carry out the duties the crafter & other departments assigns from time to time
- Coordinate the timing of all orders between Guest Services and Frosting departments
- Wrap/box all frosted cakes for same-day/next-day orders
- Follow Crafting Manual to put designs together
- Keep a ready inventory of pre-made design pieces for walk-in and same-day orders
- Print and verify the delivery log
- Track crafting material inventory
- Make and fluff bows
- Generate personalized message cards
- Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station
Benefits
- Great operating hours
- Observe all major holidays
- Team building outings
- Employee discounts
- Training on crafting beautiful, unique cakes
- Training on growing your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
