Shift Leader

Torchy's Tacos • Denver, CO

18h • $21 - $25

About The Position

As a Shift Leader at Torchy’s, you ensure each shift runs smoothly and deliver a positive guest experience. The role combines hands-on work with guiding and supporting the team, and includes responsibility for both front-of-house (FOH) and back-of-house (BOH) activities. Shift Leaders set a positive tone, demonstrate Torchy’s values, and help maintain operational, food-quality, safety, and cleanliness standards in a fast-paced restaurant environment.

Requirements

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry objects weighing up to 40 pounds and stand or walk for extended periods.

Nice To Haves

• Bilingual English/Spanish.
• Experience training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations professionally.

Responsibilities

• Lead shifts, manage team dynamics, and maintain operational excellence while delivering exceptional guest experiences.
• Open and close the restaurant as a key holder when assigned, including setting up and securing the facility.
• Identify, prioritize, and delegate tasks to team members during shifts.
• Engage with guests, address their needs, and resolve concerns promptly and thoughtfully.
• Assist with hiring, training, and mentoring team members to support their development and performance.
• Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Support inventory management, maintain appropriate preparation levels, and conduct line checks to uphold food quality.
• Supervise cash management and ensure accuracy and compliance with company policies during opening and closing activities.
• Complete and ensure compliance with health, safety, and regulatory checklists.
• Resolve guest or team-member issues professionally and urgently, escalating concerns when necessary.
• Perform other duties or special projects as assigned to meet business needs.
• Set a positive tone, communicate direction and feedback, and work collaboratively with team members.
• Maintain high standards for food quality, safety, and cleanliness in a fast-paced, changing environment.

Benefits

• $21.00–$25.00 per hour, based on experience.
• Flexible schedules.
• Growth opportunities.
• Food discount card for the employee and their spouse.
• Medical, dental, and vision benefits for full-time team members after one year of employment.
• 401(k) after six months of employment.
• Paid time off after one year of employment.
• Support from the Torchy’s Family Foundation for team members experiencing need or crisis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed