Shift Leader

Jersey Mike's • Springville, UT

13d • Onsite

About The Position

A t Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities. Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders set the tone for exceptional customer experiences, and our Shift Leaders play a vital role in helping our restaurants succeed. If you're a motivated leader who enjoys coaching others, leading by example, and creating an outstanding experience for both customers and team members, we'd love to meet you. What You'll Do As a Shift Leader, you'll help lead day-to-day restaurant operations while creating an environment where both customers and team members thrive.

Requirements

• Previous restaurant, food service, or customer service experience
• Leadership experience or is ready to take the next step into a leadership role
• Leads by example with a positive attitude and strong work ethic
• Enjoys coaching and developing others
• Thrives in a fast-paced environment
• Communicates effectively with customers and teammates
• Takes ownership, demonstrates accountability, and solves problems with confidence
• Is dependable, organized, and committed to delivering excellent results
• Ability to work flexible shifts, including evenings, weekends, and holidays as needed
• Reliable attendance and transportation
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Ability to stand for extended periods and lift up to 50 pounds
• Must meet applicable age requirements for operating certain equipment, including slicer equipment, where required by state or local regulations

Nice To Haves

• Previous shift leadership experience is preferred but not required.

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

Benefits

• Competitive pay
• Flexible scheduling options
• Team member discounts
• Leadership development and hands-on training
• Opportunities for advancement into Assistant Manager, General Manager, and multi-unit leadership roles
• A fun, fast-paced, team-focused work environment
• The opportunity to be part of a company that gives back to local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed