Shift Leader

FWS • Santa Ana, CA

11d • Onsite

About The Position

As a Shift Leader at Far West Services, you'll help lead daily restaurant operations while creating a positive experience for both guests and team members. You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, maintaining operational standards, and ensuring every guest receives exceptional service. This is an important leadership role that prepares you for future growth within our company.

Requirements

• Positive attitude and leadership mindset
• At least 1 year of restaurant, retail, or leadership experience preferred
• Food Handler Certification
• Experience using a Point of Sale (POS) system preferred
• Strong communication and problem-solving skills
• Reliable attendance
• Available to support business needs
• Stand and walk for extended periods.
• Lift, carry, push, or pull up to 50 pounds, with or without reasonable accommodation.
• Frequently bend, reach, squat, twist, and kneel.
• Work in a fast-paced restaurant environment.
• Operate restaurant equipment safely.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.
• Complete all required training.
• Successfully complete required certifications.
• Participate in ongoing leadership development.
• Continue building the skills needed for future management opportunities.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Training
• Free Shift Meal
• Career Growth Opportunities
• Internal Promotion Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed