Shift Leader - Manchester, NH

The Works Bakery Cafe•Manchester, NH

3d•Onsite

About The Position

The Works ® is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets and more...Our mission is to contribute to the health and well-being of our communities: our customers, our team members, and the environment.

Requirements

Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant or hospitality preferred
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others

Responsibilities

Perform all responsibilities of restaurant team members
Supports the café managers in meeting operational goals and execution
Ensure company standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
Support the training of restaurant team members as needed
Perform oversight of company safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
Manage cash over/short during shift and ensures restaurant team members are following cash management policies and procedures
Monitor employee attendance, punctuality, and adherence to company policies
PM Shift Leaders provide a daily closing email