Shift Leader

Insomnia Cookies • Glassboro, NJ

1d • Onsite

About The Position

Insomnia Cookies is actively interviewing Shift Leaders for their brand new Glassboro, NJ location. As a Shift Leader, you are the captain of the bakery, predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. You will take pride in knowing that your prowess as a leading Insomniac contributes to a productive and fun night for your store. Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy†flagship concept, and large scale operations and delivery capabilities, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Requirements

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.
• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.
• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Benefits

• Flexible part-time work schedules
• Pay-on-Demand (get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and FREE cookies with every shift!
• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed