Shift Leader

Playa Bowls•Princeton, NJ

24d•Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 350+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 locations in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

Requirements

Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation
Availability to work a minimum of 5 shifts per week, totaling at least 30 hours.
Must be available weekends but expected to work as the business dictates
Must pass the required Playa Bowls Food Safety certification requirement within 3 months of employment

Nice To Haves

Passion for superfoods, healthy living, and fruit
Entrepreneurial mindset

Responsibilities

Oversee food quality throughout your shift, ensuring freshness and discarding products when necessary
Delegate tasks efficiently and responsibly to support smooth operations and team productivity
Lead and manage all aspects of opening and closing shifts with consistency and attention to detail
Handle and process customer refunds accurately and professionally
Address and resolve guest concerns in a courteous, solution-oriented manner
Monitor and record inventory levels throughout the shift, including end-of-day counts
Accurately count and reconcile the register, safe, and daily deposits
Maintain clear and timely communication with management regarding shift updates or operational issues
Ensure all tasks are completed efficiently and aligned with company standards and procedures
Act as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values