Shift Leader (Morning)

Excel Fitness•Fuquay Varina, NC

12h•Onsite

About The Position

The Shift Leader assists the General Manager (GM) and Assistant Manager (AM) in implementing strategies to attract and retain members, aligning with Excel Core Values. This role involves training new Team Players, acting as a resource for operational processes and questions, and utilizing performance trackers to meet company metrics. The Shift Leader supervises and inspires Team Players, maintains high standards of member service, cleanliness, and atmosphere, and conducts regular audits to ensure the club is presentable and adheres to Excel Standards. They are responsible for ensuring Team Players follow company policies, addressing minor infractions, and reporting major ones to management. Daily club inspections, task assignment, and re-inspection of cleaning duties are also key responsibilities. The Shift Leader holds Team Players accountable for standards, audits daily paperwork, and resolves member issues. They also audit club inventory and provide recommendations for orders. In the absence of the GM or AM, the Shift Leader may oversee club operations and scheduled Team Players. Proficiency in PFHQ and Excel platforms, programs, and updates is required. Additionally, this role assists the GM in representing the company at community events and outreach activities.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
CPR/AED certification required.
Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
Must be comfortable standing for long periods of time.
Proven ability to lead, encourage, develop, and supervise the work of others.
Demonstrated the ability, confidence, and leadership to manage a team.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Must have the ability to handle sensitive and confidential information.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.
Help train new Team Players and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.
Utilize Team Performance Tracker to meet company metric expectations.
Supervise and inspire Team Players to perform to their best abilities.
Monitor and maintain a high level of member service, cleanliness, and atmosphere.
Identify training needs by ensuring that all Team Players meet Excel standards and report findings to club management.
Conduct regular audits to ensure the club is presentable and holding up to Excel Standard.
Make sure all Team Players adhere to company policies and guidelines and address any minor infractions.
Report all major infractions with club management to address.
Perform daily club inspections and assign cleaning or associated tasks along with re-inspecting said tasks.
Hold all Team Players accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day member issues.
Audit club inventory and communicate with the GM and AM on recommendations for inventory orders.
May be responsible for overseeing club operations and scheduled Team Players when the GM or AM is off or unavailable.
Staying proficient in the use of all PFHQ and Excel platforms, programs, and updates.
Assist GM and represent our company at community events and other outreach activities.