Shift Leader CA

WINGMEN V LLC•Eastvale, CA

12d•Onsite

About The Position

The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager. This role involves ensuring excellent guest experiences, leading team member performance, and supporting both Front of House and Heart of House operations. The Shift Leader is responsible for various administrative, operational, and guest relations tasks to ensure the smooth running of the restaurant during their shift.

Requirements

Minimum 21 years of age
Certification as a Wing Certified Trainer in at least one hourly position
Completion of Shift Leader certification
Leadership and facilitation abilities with fellow Team Members and management
Knowledgeable in all functional areas of restaurant operations
Superior verbal communication and interpersonal skills
Ability to take and give direction, and execute team and company objectives
Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members
Knowledgeable of proper sanitation, food safety, and security procedures
Basic mathematical skills
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
Knowledge of commonly ordered drinks and food items
High degree of customer service
Knowledge of Operations
Ability to resolve Guest issues
Knowledge of all menu and drink items to ensure quality and coach others
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience
Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
Ability to maintain a high degree of pace and intensity for an extended period of time
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
Maintain a positive work relationship with management to achieve results on a shift-by-shift basis
WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to interact and communicate with Guests to monitor their needs throughout the shift

Nice To Haves

Prior experience managing others
Two years of Buffalo Wild Wings experience

Responsibilities

Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
Lead and coach Team Member performance
Positively impact the achievement of sales and profits in the restaurant
Help provide support and direction for the Front of House and Heart of House Teams
Open and close the restaurant, including all appropriate paperwork
Run a mid-shift
Perform shift change, including all appropriate paperwork
Break down cash drawers
Perform safe audits
Inspect credit cards
Complete Manager Absolutes
Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
Perform Server check-outs
Document shift highlights in the daily communication log
Perform Heart of House Line Checks
Perform Bar Line Checks
Perform Daily QSC
Monitor food quality, labor, and safety throughout the shift
Receive food orders, ensure proper product, food quality, food safety, and proper storage
Receive liquor orders, ensure proper products and proper storage
Conduct Team Member pre-shift meetings
Perform figure eights during peak periods
Address Guest complaints in the restaurant
Assign cleaning duties to Team Members
Manage labor on the shift
Monitor Guest and Team Member safety and security
Monitor Responsible Alcohol Service
Other duties as assigned by supervisor