Shift Leader - Shake Shack (Atlanta Airport)

Concessions International•College Park, GA

12d•Onsite

About The Position

The Shift Leader supports the operation to deliver superior guest service by performing duties such as completing guest transactions, assisting with food preparation and cooking, and cleaning. This role also assists unit management with monitoring daily operations and leads employees in the performance of their duties in the absence of a unit or assistant manager. The Shift Leader performs unit opening and closing duties, which include cash management, inventory management, stocking, and maintaining unit appearance.

Requirements

Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to effectively communicate information individually and in small group situations to customers and co workers.
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.
Continuously stand and walk.
Use hands to lift and carry (0-50 lb.).
Frequent reaching/grasping/handling.
Frequent pushing and pulling (0-50 lb.).
Handle or feel objects, tools or controls.
Talk or hear.
Close vision.

Responsibilities

Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
Adheres to and ensures all company policies, procedures and safety guidelines are followed.
Support the training of associates to ensure that unit standards, sales and customer service are maintained.
Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists.
Follows safe food handling and proper hygiene practices.
Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
Performs other duties as assigned.