Shift Lead (Charley's Cheesesteak Rainbow and Oquendo)

LV Petroleum•Las Vegas, NV

7d•Onsite

About The Position

Charleys Cheesesteaks is looking for a motivated and dependable Shift Lead to help oversee daily restaurant operations and support our growing team. In this role, you will help drive excellent customer service, maintain food quality standards, and ensure smooth shift execution in a fast-paced environment. If you are a strong leader who enjoys motivating teams, delivering great guest experiences, and leading by example, we want to hear from you!

Requirements

Previous restaurant, food service, or customer service experience preferred
Leadership or supervisory experience is a plus
Strong communication, leadership, and organizational skills
Ability to multitask in a fast-paced environment
Positive attitude and strong work ethic
Basic knowledge of food safety and sanitation standards
Flexible availability, including nights, weekends, and holidays preferred
Ability to stand for extended periods and lift up to 25–50 lbs as needed

Responsibilities

Lead and support team members during shifts to ensure smooth daily operations
Delegate tasks and maintain a positive, productive team environment
Deliver excellent customer service and resolve guest concerns professionally
Ensure food quality, speed of service, and presentation meet Charleys standards
Maintain cleanliness, organization, and food safety standards throughout the restaurant
Assist with opening and closing procedures, cash handling, and shift accountability
Support inventory management, stocking, and operational efficiency
Train and coach team members on company standards and procedures
Communicate daily goals, promotions, and operational updates to the team
Support management in achieving sales, labor, and operational goals
Report operational or employee concerns to management promptly