Shift Lead

Banfield Pet Hospital•San Diego, CA

13d•$20 - $26•Onsite

About The Position

The Shift Lead performs the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues. The right person for this job takes great enjoyment in assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. They will follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. This role involves day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. The Shift Lead helps create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fosters an environment that engages associates, where associates do their best and feel good about being a member of the team. They provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. The Shift Lead also assists in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling. They ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines.

Requirements

Must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
Must embrace and thrive on providing exceptional client and pet experiences.
Must be available to work weekend and evening shifts.
Must be comfortable working in an environment with loud noise and strong smells.
Must be 18 years of age or older.
Must have a minimum of two years of veterinary hospital experience.

Responsibilities

Perform the duties of a Client Services Coordinator or Vet Assistant.
Assist the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital.
Ensure effective communication with all clients and internal stakeholders and colleagues.
Assist and support hospital leadership in developing an efficient, productive team.
Ensure the team provides the highest quality care and service to pets and clients.
Follow Banfield protocols and practices.
Focus the team to achieve practice priorities while building culture and brand.
Provide day-to-day supervision of the team when called upon.
Ensure quality medical care, exceptional client service, associate engagement and maximum productivity.
Help create an environment where a team can deliver quality, efficient and effective veterinary care to pets.
Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
Provide professional, efficient and exceptional client service (lead by example).
Ensure all associates provide professional, efficient and exceptional client service.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
Effectively resolve client issues.
Assist in effectively scheduling associates to meet client needs.
Proactively plan time off and CE scheduling.
Ensure compliance with all practice policies and procedures.
Ensure adherence to Banfield dress and grooming guidelines.