Shift Lead

Blarney Castle Oil•Onekama, MI

20h•Onsite

About The Position

The Shift Lead will contribute to Blarney Castle’s success by assisting the store manager in providing work direction to a team of store associates to create and maintain our standards of service, cleanliness, and product quality for our customers. The Shift Lead will be responsible for supervising operations by deploying employees and delegating tasks to ensure BCOC’s standards of service are met and are closely adhered to.

Requirements

High school diploma or GED is required along with progressively responsible retail experience.
Well-developed oral and written communication skills and interpersonal skills are necessary to communicate clearly, concisely, and accurately to ensure effective store operations to employees.
Consistently exhibits good math skills to calculate change, volume sales, tax percentages, balance cash registers, and to calculate deli inventory usage, weights, costs, and volumes.
Regular and predictable attendance and presence at work is required.
Must be able to work primarily any shift, including mornings, evenings, weekends, and holidays.
Must be able to provide valid proof of car insurance.

Responsibilities

Displays a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention of the staff.
Identifies, communicates, and delegates appropriate responsibilities to employees to ensure a smooth flow of operations.
Creates a positive learning environment by providing clear, specific, and timely coaching to employees on shift to ensure operational excellence and improve employee performance.
Assists with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed.
Provides feedback to store manager on employee’s performance during shift.
Ensures that inventory levels are properly maintained within c-store operations to established standards.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Follows BCOC’s operational policies, and procedures, including those for cash handling, safety, and security.
Assists in ensuring the safety of employees during their shift and properly documents any incidents that occur.
Must be able to complete Company sponsored training and required updates within specified training periods.
Assists in maintaining an environment for effective teamwork where employees feel valued and respected.
Organizes and executes duties as assigned.
Must be able to perform store banking duties, including driving to the bank.