Shift Lead

Whistle Express Car Wash•Morehead City, NC

22h•Onsite

About The Position

We are looking for a motivated and customer-focused Shift Lead to join our team at Whistle Express Car Wash. As a Shift Lead, you will play a crucial role in ensuring a positive customer experience, maintaining smooth operations, and leading the team during your shifts. This role requires strong leadership skills, attention to detail, and a commitment to upholding our quality standards. If you are ready to take the wheel and drive performance, we want to hear from you.

Requirements

Customer engagement skills
Ability to answer customer questions clearly and courteously
Ability to promote memberships and offerings
Ability to educate customers on services
Ability to observe customer interactions and provide feedback
Ability to direct vehicles safely into the wash tunnel
Ability to prepare vehicles for washing
Ability to monitor equipment and report malfunctions
Ability to follow and enforce safety protocols
Ability to assist team members with operational issues
Key holder responsibilities
Ability to perform opening and closing procedures
Leadership skills to guide and support the team
Ability to delegate tasks
Ability to monitor team performance and provide feedback
Ability to handle challenges and staff issues
Attention to detail for vehicle inspections
Ability to uphold quality standards
Ability to report operational issues affecting wash quality
Ability to provide feedback for wash quality
Ability to identify process improvements

Nice To Haves

Experience in a leadership role
Experience in the car wash industry

Responsibilities

Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.