Shift Lead - Watertown Coffeebar

Peet's Coffee•Boston, MA

1d•Onsite

About The Position

Intelligentsia Coffee is a pioneer in the direct trade model for buying coffee, creating long-term, collaborative relationships with producers globally. They are passionate about coffee, paying more to buy direct and foster relationships that grow exceptional coffee. The company provides comprehensive training to ensure exceptional service and high-quality products, allowing employees to improve coffee knowledge and taste some of the world's best coffee. Intelligentsia values hospitality, mutual respect, and curiosity, and strives to accommodate employee schedules, especially for those pursuing education or personal commitments. Shifts average about 7 hours, and coffeebars are not open late night. The company prefers to promote from within and nurtures employee potential. Intelligentsia has been in business for over 20 years, fostering an open, collaborative environment where innovation and improvement are valued. They aim to elevate coffee from a daily ritual to a culinary experience, celebrating its agricultural origins and the dedicated professionals involved, while embracing responsibility for positive change, diversity, inclusion, and equality.

Requirements

High School Diploma or General Education Degree (GED)
Experience in the specialty coffee, retail, hospitality, and/or customer service industries
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with co-workers and customers
A logical and methodological approach to problem-solving
Flexible, with the ability to multi-task in a highly demanding, stressful environment
Maintain a calm demeanor during periods of high volume
Ability to cooperate successfully as a member of a team
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
Communicate clearly, honestly, and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
Strong cash handling skills
Ability to read and speak English proficiently

Responsibilities

Demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
Offer relevant, thoughtful ideas and suggestions for improving operations
Ensure adherence to the company’s dress code, as well as all health and safety requirements
Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
Complete the required training modules contained in the Retail Training Manual
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate customers and staff on all coffee and teas carried
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills
Work with your Educator to further your barista skills
Demonstrate an ongoing pursuit of education, training, and industry trends
Ensure customers are warmly received and welcomed
Engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
Respond to questions, orders, and concerns with patience, confidence, and professionalism
Engage customers about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions
Participate in store-wide profit initiatives
Offer strategic input or suggestions as to how to increase store profitability
Demonstrate initiative with routine tasks