New Store Opening - Shift Lead - Food - Ludlow

Marks & Spencer•Ludlow, IL

10d•Onsite

About The Position

This is a frontline role in a new store opening, focused on leading the fill operation to ensure the salesfloor is ready for trading. The Shift Lead will take operational responsibility for coordinating resources to Serve, Sell, and Fill, and will lead the floor in the absence of the Colleague Manager. The role involves coaching colleagues on 'One Best Way' and driving productivity, allocating resources for a quick payment experience, and ensuring daily operational processes are implemented efficiently. The Shift Lead will also coordinate the team to deliver a clean, safe, and well-presented store, foster a great team atmosphere, and role model great customer service and M&S behaviors. They will support Colleague Managers by sharing observations for performance and recognition, assist nearby stores if needed, and act as a key holder responsible for opening and closing the building, including tasks like vehicle receipt, temperature controls, logging operational issues, cash handling, and TSL compliance during peripheral hours. This role is not for the faint-hearted but offers significant opportunity for those ready to roll up their sleeves. M&S is pushing boundaries in a digital era, revolutionizing how they work and offering exciting opportunities. They aim to be an inclusive organization, trusted and admired, committed to Inclusion, Diversity, and Equal Opportunities, and are happy to discuss smart/flexible working. The retail innovations at M&S will define a new era, and they are looking for people thrilled by the challenge of introducing innovative new experiences and surprising customers daily. By embracing digital tools and remaining adaptable, employees will live and breathe the M&S approach to sales and service, ensuring every customer experience is special.

Requirements

Must be 18 years or older due to working early mornings and health and safety legislation.
Ability to role model great Customer Service.
Ability to role model M&S behaviours and Colleague Expectations.

Nice To Haves

Experience in a frontline retail role.
Experience in leading operations or teams.
Experience in food retail operations.

Responsibilities

Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell, and Fill.
Lead the floor in the absence of the Colleague Manager.
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
Allocate resource effectively to deliver a quick payment experience.
Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
Coordinate the team to deliver a clean, safe and well-presented store.
Play their part in creating a great team atmosphere that is inclusive of everyone.
Role model great Customer Service.
Role model the M&S behaviours and Colleague Expectations across the store.
Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
Support nearby stores if operationally required.
Responsible for being a key holder and answering call outs as required.
Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.