Shift Lead

Workwear Outfitters•Cambridge, ON

13d•Onsite

About The Position

Work Authority, a proud Canadian Company since 1938, is a leader in safety footwear and work apparel with a retail chain of stores and mobile trucks across Canada. Our purpose is to champion and empower workers who make our world work better. We are seeking a PART TIME Shift Lead for our Cambridge location. The Shift Lead is responsible for overseeing store operations and performance during assigned shifts, motivating the team, ensuring exceptional customer experiences, driving sales, and maintaining visual merchandising standards. This position requires a flexible schedule, including evenings and weekends.

Requirements

A minimum of at least 2 years customer service experience
Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
Excellent decision-making abilities and problem-solving skills
Strong organizational and time management abilities.
Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

Responsibilities

Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
Demonstrate exceptional customer service skills and act as a role model for the store team.
Ensure all customers are greeted warmly and receive prompt assistance.
Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
Achieve sales targets by motivating the team to provide exceptional sales experiences.
Train and coach associates on effective sales techniques and product knowledge.
Ensure the store is clean, always organized and visually appealing.
Responsible for the store’s opening and closing procedures.
Assists with inventory, including receiving, stocking, and replenishing merchandise.
Provide customers with a hassle-free experience when they need to exchange or return products.
Adhere to company policies, procedures, and store operational guidelines.
Adhere to loss prevention guidelines to minimize theft and maximize store profitably.