Shift Lead

Take 5 Car Wash•Avon, OH

20h•Onsite

About The Position

The Shift Lead role at Take 5 Car Wash involves driving performance across a growing territory. Take 5 Car Wash is part of the nation's largest car wash network, with almost 500 locations across the U.S. The company is known for being fast, friendly, and convenient, and is committed to being a great place to work, prioritizing both team members and customers. They are seeking driven, outgoing individuals with a positive attitude who are ready to make an impact. Take 5 believes in growing its team from within, welcoming applicants from all backgrounds and experience levels, and is ready to invest in employee success.

Requirements

Bring a positive attitude
Enjoy being part of something bigger
Driven, outgoing individuals
Ready to make an impact

Responsibilities

Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.