Shift Lead - St. George Shelter

Friends of Switchpoint Inc•Saint George, UT

6d•$19 - $21•Onsite

About The Position

The SwitchPoint Shelter Shift Lead oversees daily shelter operations while supporting individuals, families, and veterans experiencing homelessness. This role leads assigned shift activities, including client screenings, intakes, admissions, documentation, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy. The Shift Lead promotes a safe, respectful, and well-organized shelter environment by providing crisis intervention, safety planning, and de-escalation support; reinforcing community living guidelines and professional boundaries; completing program exit procedures; maintaining confidentiality; and ensuring accurate communication logs, phone documentation, perimeter checks, housekeeping, and timely reporting of suspected neglect or abuse.

Requirements

Minimum 2 years' experience in Human Services or a similar field.
Previous experience working with the homeless population in a shelter environment is highly preferred.
Knowledge of domestic violence, mental health, and substance abuse issues.
Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
Excellent interpersonal, written, and verbal skills.
Proficient in MS Office Suite and Google Docs.
Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint.

Nice To Haves

Previous experience working with the homeless population in a shelter environment is highly preferred.

Responsibilities

Reports to Site Director – maintains clear communication relating to Overflow clients, staff and operations – reports concern, seeks guidance, shares feedback, etc.
Understand and implement Switchpoint’s mission, vision and guiding principles.
Adhere to Switchpoint policies and procedures including Code of Conduct, Privacy and Confidentiality, Professional Boundaries, etc.
Maintain a calm demeanor and model positive behavior.
Participates in staff meetings as assigned.
Work with a team to oversee the day-to-day operations and upkeep of the site grounds and buildings.
Provides staff supervision using positive and clear communication to ensure consistency and unity among the team.
Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.
Conduct Intakes as needed on assigned shift – ensuring site rules and regulations are communicated clearly.
Collaborate and coordinate with other agencies and organizations aiding Overflow clients.
Supervise and promote a safe and healthy environment for Overflow residents.
Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts with/between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
De-escalation skills.
Other duties as assigned.
Shift Leads are responsible for leading, training and communicating with all staff working their assigned shift
Ensure that the Shift Duties are completed on your assigned shift including keeping site clean and safe
Lead by example and train your team to embody the Switchpoint Mission, Values and Guiding Principles – showing kindness and compassion w/accountability
Check-in with each team member regularly to provide positive feedback, constructive criticism, set/follow-up on goals, etc.
Complete Personal Improvement Plan with employees when warranted
Create the schedule for their assigned shift
Each week’s schedule will need to be done by the Sunday prior.
Minimum 5 Support Staff per shift
Each staff should be scheduled for 4-5 shifts per week (Sun-Sat)
Overtime must be approved by Site Director
Ensure that enough staff are present for each shift
All staff should follow the Overflow Absence/Tardy Policy
Once the schedule is posted, staff are responsible to find coverage for assigned shift if they need to call out
Shift Lead and Site Director must be notified of any changes to the schedule
Make sure your team is aware of the following process if they are unable to work their assigned shifts for whatever reason
Report critical incident(s) immediately to Site Director.
Complete incident reports within 12 hours of occurrence
Ensure documentation of shift in daily logs
Reviews, and ensures team reviews daily logs regularly