Shift Lead - Hagerstown (MD0602)
About The Position
ModWash is seeking a Shift Lead to support daily operations at its Hagerstown location and deliver a legendary car wash experience. The role includes opening and closing responsibilities, helping customers choose wash packages and memberships, and working with the team to meet membership sales goals while ensuring excellent customer experiences. The Shift Lead helps maintain site standards, equipment, cleanliness, safety, and compliance with company policies and legal requirements. The position involves working outdoors in all weather and seasons, engaging with customers and team members across the site, and being mobile throughout the work shift.
Requirements
- Passion for serving others.
- Strong customer service skills.
- Outgoing, energetic personality and excellent communication skills.
- Strong interpersonal skills.
- Ability to motivate and encourage teammates in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods or an entire work shift.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 25 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment, respond quickly to sounds, move safely over uneven terrain and in confined spaces, and recognize and respond to dangerous situations.
- Ability to remain mobile and engaged with team members and customers at the pay station, tunnel entrance, and vacuum lot.
Nice To Haves
- Previous sales experience.
Responsibilities
- Deliver excellent customer service and greet customers with a friendly attitude.
- Present and sell ModWash packages and explain the benefits of unlimited wash memberships.
- Guide customers through package and membership options.
- Engage with customers before and after washes to ensure satisfaction.
- Collaborate with and encourage the team to meet sales goals.
- Perform opening and closing site responsibilities when scheduled.
- Maintain site standards of service.
- Maintain on-site equipment and troubleshoot issues when needed.
- Help oversee employee productivity, breaks, and safety.
- Seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Keep facilities clean and presentable.
Benefits
- Base pay plus commission for the top three membership plans sold.
- Paid training and coaching.
- Free employee car washes.
- Fun, team-oriented work environment.
- Career advancement opportunities.
- 401(k) match.
- Medical, dental, and vision insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
