Shift Lead

Whistle Express Car Wash•Medina, OH

31d•Onsite

About The Position

We are looking for a motivated and customer-focused Shift Lead to join our team at Whistle Express Car Wash. As a Shift Lead, you will play a crucial role in ensuring a positive customer experience, maintaining smooth operations, and leading the team during your shifts. This role requires a proactive individual with strong attention to detail and a commitment to upholding our quality standards. If you are ready to take the wheel and drive performance, we encourage you to apply. We value curiosity, accountability, respect, and a pursuit of excellence in our team members.

Requirements

Ability to greet customers and provide a positive, friendly experience.
Capability to answer customer questions clearly and courteously.
Skills in promoting services and memberships.
Ability to educate customers on wash packages and services.
Observational skills to identify service enhancement opportunities.
Ability to direct vehicles safely into the wash tunnel.
Capability to prepare vehicles for washing.
Skill in monitoring equipment and reporting malfunctions.
Knowledge of and adherence to safety protocols.
Ability to assist team members with operational issues.
Experience as a key holder and performing opening/closing procedures.
Leadership skills to guide and support a team during shifts.
Ability to delegate tasks effectively.
Skill in monitoring team performance and providing feedback.
Capability to handle unexpected challenges and staff issues.
Attention to detail for vehicle inspections.
Understanding of quality standards and "Sparkle Assurance".
Ability to report equipment or operational issues affecting wash quality.
Willingness to provide feedback and guidance to team members.
Proactive approach to process improvement.

Nice To Haves

Experience in the car wash industry.
Previous leadership or supervisory experience.
Strong communication and interpersonal skills.
Problem-solving abilities.
Customer service experience.

Responsibilities

Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.