Shift Lead

Brightli•Springfield, MO

20h•Onsite

About The Position

Are you a compassionate leader who is passionate about helping youth build brighter futures? Join our dedicated Youth Residential team as a Shift Lead and make a meaningful impact every day. This position offers the opportunity to mentor and guide staff, support youth through their treatment journey, develop valuable leadership skills, work within a collaborative and mission-driven environment, and help create a safe, therapeutic community where young people can grow and thrive. We are seeking a dependable, organized, and caring professional who excels at communication, leadership, and relationship-building. The Shift Lead is responsible for providing leadership and guidance to Behavioral Health Technicians while supporting the daily operations of a residential treatment program. This role helps ensure a safe, structured, and therapeutic environment for clients, facilitates programming and educational activities, assists with staff development and scheduling, and collaborates closely with the treatment team to support positive client outcomes.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field; OR High school diploma or equivalent with a minimum of two (2) years of responsible employment history
Must be at least twenty-one (21) years of age to operate a company-owned vehicle
Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van
Valid driver's license in state of residence with an acceptable driving record required
Successful completion of criminal background, driving record, and abuse/neglect screenings required
Must obtain First Aid certification within three (3) months of employment and maintain certification thereafter
Must obtain CPR certification within three (3) months of employment and maintain certification thereafter
Must complete Behavioral Management training within thirty (30) days of employment or the first available class after start date
Must complete required ongoing annual and regulatory training requirements
Must demonstrate leadership abilities and the ability to mentor, coach, and support direct care staff
Ability to establish rapport with clients while maintaining professional boundaries
Strong multitasking, organizational, communication, and problem-solving skills
Basic computer proficiency and ability to document within electronic medical records systems
Ability to stand, walk, and sit for extended periods throughout the workday
Ability to walk and climb stairs as needed
Frequent kneeling, crouching, bending, and stooping may be required
Ability to use hands and fingers for writing, typing, filing, and operating office equipment
Ability to communicate effectively in person and by telephone
Ability to lift and/or move up to 50 pounds on an occasional basis
Ability to maintain close visual focus and adjust focus as needed

Nice To Haves

Experience in Human Services or a related field preferred
For Residential Care Facility (RCF) programs, must be able to lift and/or move up to 50 pounds
For Residential Care Facility (RCF) programs: Must attain Level 1 Med Aid (LIMA) and Insulin Certification within ninety (90) days of employment

Responsibilities

Lead and provide guidance, coaching, and support to Behavioral Health Technicians during assigned shifts
Foster a safe, structured, and therapeutic environment that promotes client growth and recovery
Monitor daily client activities and communicate relevant observations and behavioral concerns to the treatment team
Assist with staff training, orientation, and ongoing development of Behavioral Health Technicians
Facilitate educational, recreational, and therapeutic groups as assigned
Help coordinate staffing coverage and assist with scheduling needs
Prepare and organize educational materials and program resources
Support effective crisis intervention and de-escalation efforts in collaboration with program leadership
Ensure documentation is completed accurately and in accordance with regulatory and program standards
Conduct performance evaluations for direct reports and provide ongoing feedback
Perform direct care duties and support clients in meeting treatment goals
Complete additional duties and projects as assigned by program leadership

Benefits

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
Comprehensive Training - Learn and develop skills with our robust on-the-job training
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
Leadership opportunities supervising and mentoring Behavioral Health Technicians
Meaningful work supporting youth in a residential treatment setting
Opportunities to facilitate groups, contribute to program development, and collaborate with multidisciplinary treatment teams
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.