Shift Lead | Williamsburg

Blank Street•New York, NY

22h•Onsite

About The Position

As a Shift Lead at Blank Street, you are a player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.

Requirements

New York City Food protection certificate (DOH card)
2+ years’ experience in a customer service leadership position
Love for coffee and customer service
Strong knowledge of specialty coffee, latte art and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills
Strong time management skills
Must be authorized to work in the U.S.

Responsibilities

Deeply care for and coach your teammates
Support your GM to help coach and mentor new employees to succeed at Blank Street using our LMS and progression pathways, developing the talent of the future
Execute our products flawlessly
Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date
Ensure that your store maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift
Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
Provide timely and consistent coaching to your team to inspire improvement in workflow
Ensure your back of house and all areas of your store is well organized and a safe environment
Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision