Shift Lead - Evening Shift

Dairy Queen Charlottesville•Charlottesville, VA

2d•Onsite

About The Position

Shift Lead (Evening Shift 4:00 pm to 11:30 pm) - Fast Food Restaurant ( Morning Shift 10:00 am to 4:00 pm) Pay: $16/ hour plus monthly bonus for meeting or exceeding food cost and customer satisfaction goals We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Lead roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a fast food restaurant leader who is looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Requirements

Minimum 1 years of restaurant leadership experience; previous quick service restaurant experience required
High School diploma or equivalent
Proven track record of effectively managing COGS and Customer Satisfaction
Strong knowledge and application of safe food handling practices
Must be ServSafe® certifiable
Work well under pressure-packed situations while maintaining a great attitude
Comfortable standing for the entire shift and able to lift 50 pounds
Ability to work in and out of different temperature ranges.
Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times!

Responsibilities

Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan-first service through timely and quality service
Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
React to issues impacting the food cost and customer satisfaction
Execute training and coaching Crew Members to build a highly skilled and productive team
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, and identifying and tracking changing consumer demands.
At all times exhibit a genuine passion for excellence