Flying Tiger Copenhagen - Shift Lead - Scarborough Town Centre

Fox Group Canada Inc.•Toronto, ON

2d•Onsite

About The Position

We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support, inspire, and guide the team on the floor and in back-of-house operations, while delivering a fun and engaging in-store experience.

Requirements

Minimum 1 year of retail experience (fast-paced or high-volume environment preferred)
Previous experience in a supervisory or leadership role is an asset
Strong ability to drive sales and achieve KPIs
Solid understanding of retail metrics, with the ability to respond to business needs
Comfortable making decisions and supporting conflict resolution within a team
Strong organizational skills with the ability to manage multiple priorities
Excellent communication and interpersonal skills
Passion for customer service and team development
Ability to identify and support the growth of top talent
Basic proficiency in Microsoft Office (Excel, Word, Outlook)
Flexible availability (evenings, weekends, and holidays)
Ability to lift and move merchandise (up to ~50 lbs) as needed
Comfortable using ladders or step stools
Ability to perform physical tasks such as bending, reaching, and carrying items

Responsibilities

Deliver a fun, engaging, and memorable customer experience aligned with Flying Tiger Copenhagen’s brand
Act as a role model on the sales floor, supporting the team in driving sales and customer engagement
Coach and support team members to achieve individual and store sales targets
Set clear expectations and ensure team accountability during shifts
Maximize sales opportunities by guiding behaviors on both the sales floor and in the back-of-house (BOH)
Support team development through ongoing coaching and on-the-job training
Assist in analyzing store performance and contribute to action plans to improve results
Communicate effectively with the team and management to ensure alignment on priorities
Support the execution of company policies, procedures, and operational standards
Assist with inventory management, stock flow, and back-of-house organization
Ensure visual merchandising standards are maintained and aligned with brand guidelines
Help maintain a clean, safe, and welcoming store environment
Support loss prevention, safety, and compliance with company policies
Assist in controlling store expenses and optimizing resources
Process transactions accurately and efficiently using POS systems