Shift Lead - Longwood (FL0223) (70750)

MODWASH LLC•Longwood, FL

4d•Onsite

About The Position

ModWash is seeking a Shift Lead to join their dynamic team. The Shift Lead is responsible for the daily operations at a ModWash location, including opening and closing responsibilities. The role involves working as a team to drive membership sales, ensuring outstanding customer experiences, and promoting the ModWash brand. Key responsibilities include educating customers on membership benefits and packages, and ensuring customer satisfaction.

Requirements

A passion for serving others.
Awesome customer service skills, previous sales experience a plus.
Outgoing, energetic personality with excellent communication skills.
Strong interpersonal skills.
Motivate and encourage your teammates in a fast-paced environment.
Ability to work a flexible schedule including evenings and weekends.
Ability to work outdoors in all weather conditions and seasons.
Be on your feet for extended periods of time/ the entire work shift.
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.
Ability to carry, lift, push, pull, and move up to 25 pounds.
Alert and able to maneuver around moving vehicles and equipment.
Respond quickly to sounds.
Move safely over uneven terrain and in confined spaces.
See clearly and respond to dangerous situations.
Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot.

Nice To Haves

previous sales experience a plus

Responsibilities

Deliver mind blowing customer service.
Greet all customers with a smile, a wave and a friendly attitude.
Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
Safely guide and assist guests through the ModWash packages, and membership options.
Actively engage with customers pre/post wash to ensure 100% satisfaction.
Collaborate with and encourage the team to meet sales goals.
Execute opening and closing site responsibilities when scheduled.
Be responsible for the site standards of service.
Effectively maintain the on-site equipment and troubleshoot when needed.
Assist in overseeing the productivity, breaks, and safety of all employees.
Continuously seek ways to improve the business.
Ensure compliance with legal requirements and company policies and procedures.
Ensure facilities are always clean and presentable.