Shift Lead - Santa Monica, CA

LAZ Parking California • Santa Monica, CA

15h • Onsite

About The Position

LAZ Parking is seeking a Shift Lead to join their team. This role offers growth opportunities, on-demand access to earned wages (up to 50% immediately), and paid training. The company is one of the largest and fastest-growing in the nation. The Shift Lead will be responsible for ensuring staff adherence to rules and policies, supervising and training staff, assisting in establishing performance standards, promoting excellent customer relations, running daily revenue reports, resolving customer service issues, and performing other related duties as assigned. Availability to work late nights, weekends, and holidays is required.

Requirements

• High school diploma or GED required.
• At least 2 yrs of supervisory experience is required.
• Valid Driver's license (at least 2yrs)
• Strong customer service experience.
• Hospitality experience is required.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

Nice To Haves

• Parking exp is also preferred.

Responsibilities

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Responsible for running any reports related to daily revenue, other reports requested by management.
• Assists with periodic training as needed.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Benefits

• $21 + CASH TIPS!!!
• Growth Opportunities
• Pay Active– On-demand access to earned wages, get up to 50% of your earned wages immediately.
• PAID training
• Full Time Schedule Available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED