Crumbl Shit Lead Jenkintown

CNH Group, a Crumbl Cookies Franchisee•Jenkintown, PA

1d•Onsite

About The Position

Crumbl is the nation's fastest-growing and largest gourmet dessert company and bakery, with over 1000 stores in the United States and Canada. We boast over 300 different recipes of cookies, small pies and cakes, and other “LTO”s. The catch is we rotate only six varieties each week so customers always have a new reason to visit (and our employees always get to do something new!). We operate in an “Open Bakery” environment, where the retail customers can see the dough mixing, baking, and dessert assembly LIVE in our bright and vibrant environment. Working at Crumbl is the perfect place for people who like to try new things and to make customers happy. Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Requirements

Previous food service leadership experience
Availability to work some, but not all, weekend shifts (We're closed on Sundays)
Availability to open or close store when necessary
Willingness to attend occasional off-site sales events outside of store
Completion of Basic Food Handlers certificate
Completion of all internal training certifications within 90 days of hire
Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
Valid driver's license and reliable transportation to/from work
Applicants must be at least 16 years old
Have a knack for customer service
Love cookies

Responsibilities

Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.
Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.
Mentor and train new entry level staff
Mentor and train team members on The Crumbl Way
Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track
Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence