Shift Lead

Banfield Pet Hospital•Austin, TX

3d•$18 - $22•Onsite

About The Position

The Shift Lead role involves performing the duties of a Client Services Coordinator or Vet Assistant, and when not performing those duties, assisting the Practice Manager or Chief of Staff in guiding the team to maximize the productivity and profitability of the hospital. This position collaborates with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients, internal stakeholders, and colleagues. The ideal candidate will assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients, while adhering to Banfield protocols and practices. This role focuses the team on achieving practice priorities, building culture and brand, and provides day-to-day supervision when needed, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity. The Shift Lead helps create an environment where quality, efficient, and effective veterinary care is delivered, fostering associate engagement and a positive team atmosphere. They provide professional, efficient, and exceptional client service by example, ensuring all associates do the same. This includes client education on Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and resolving client issues. The Shift Lead also assists in effectively scheduling associates to meet client needs, proactively planning time off and CE scheduling, and ensuring compliance with all practice policies and procedures, including Banfield's dress and grooming guidelines.

Requirements

You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
You must embrace and thrive on providing exceptional client and pet experiences.
You must be available to work weekend and evening shifts.
You must be comfortable working in an environment with loud noise and strong smells.
You must be 18 years of age or older.
You must have a minimum of two years of veterinary hospital experience.

Responsibilities

Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.
Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
Assisting in effectively scheduling associates to meet client needs and proactively planning time off and CE scheduling.
Ensuring compliance with all practice policies and procedures.
Ensuring adherence to Banfield dress and grooming guidelines.