Shift Lead

Costa Vida • Saint George, UT

3h • Onsite

About The Position

The Shift Lead is responsible for organizing shift schedules, assigning duties, training team members, handling customer issues, and ensuring adherence to company policies and health/safety standards. This role also involves managing cash drawers, preparing deposits, opening/closing the restaurant, and overseeing various operational aspects including guest responses, catering logistics, food safety (HAACP, Steritech), and facility maintenance. The Shift Lead supports orientation and training for both Front of House (FOH) and Back of House (BOH) teams and assumes other related duties as assigned.

Requirements

• Food Handler permit
• ServSafe Certification
• Valid Driver's License
• Proven experience as a supervisor, preferably in a fast-paced kitchen environment
• Strong knowledge of food preparation techniques and safety standards
• Ability to follow recipes and instructions accurately
• Excellent time management skills and the ability to multitask in a busy kitchen
• Strong communication skills and a team-oriented attitude
• Minimum of 1 year of experience in a similar role
• Ability to stand for long periods and lift heavy items (up to 50 lbs)
• Finger dexterity
• Ability to talk, especially to convey detailed or important instructions accurately, loudly, or quickly
• Adequate hearing to respond to alarms, signals, and other sounds
• Good eyesight (sharp near vision, peripheral vision)
• Ability to stand for long periods and lift heavy items (up to 50 lbs)
• Hand-eye coordination
• Motor coordination to balance multiple tasks
• Stamina for long hours of standing work
• Ability to stand and walk for extended periods
• Frequent bending, stooping, and reaching
• Ability to work in a hot, fast-paced kitchen environment
• Ability to drive
• Ability to load and unload merchandise
• Reasoning ability to deal with variables under limited standardization
• Ability to interpret various instructions
• Mental alertness and quick reflexes
• Ability to perform basic math skills
• Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias
• Ability to prepare memos and reports using proper punctuation, spelling, and grammar
• Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation, and variation in word order using present, perfect, and future tenses

Responsibilities

• Organizing shift schedules for team members
• Assigning duties to specific employees based on role and skills
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Opening/Closing the restaurant
• Overseeing different positions and their functions
• Managing guest responses, closing open alerts, and ensuring accuracy
• Handling catering delivery schedules, event prints, team communication, logistics, and accuracy
• Overseeing daily HAACP completion and Steritech requirements for food safety
• Assigning and following up on daily/weekly facility duties (store cleanliness, equipment tracking)
• Supporting orientation and training for FOH/BOH team members
• Assuming responsibility for related duties as required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED