Shift Lead

Pet Supermarket•Tahoe City, CA

21h•Onsite

About The Position

The Shift Lead position at Pet Supermarket is for individuals looking to join a large retail operation focused on providing pet parents with a wide selection of pet care items and excellent customer service. Shift Leads are expected to be outgoing, upbeat, sales-driven, and possess strong organizational skills, thriving in a high-energy environment. This role involves supporting the associate and management team, functioning as a lead member of the Sales Associate team, encouraging collaboration, and setting performance standards. In this multi-dimensional role, the Shift Lead provides customer sales assistance and acts as "Manager on Duty" when necessary, making a difference in the lives of pets and their parents.

Requirements

Minimum 1 year retail or customer service experience.
Enjoy working with and around animals.
Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
Outgoing, upbeat, people-person, sales driven, and great organizational skills.
Thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs.
Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect (Customer Focus).
Creates an inclusive climate in which people want to do their best; can motivate others; communicates tasks and decisions down; invites input from others as needed: makes each individual feel his/her/their work is important; is someone people like working for and with (Motivating Others).
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results (Drive for Results).
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/they disagree (Listening).
Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others who are not as fortunate; demonstrates real empathy with the joys and pains of others (Compassion).
Uses his/her/their time effectively and efficiently; values time; concentrates on his/hers/their efforts on the more important priorities; gets more done in less time than others; can take on a broad range of activities (Time Management).
Clearly and comfortably delegates both routine and important tasks and decisions that need to be completed (Delegation).

Nice To Haves

Valid driver’s license and access to a motor vehicle preferred.

Responsibilities

Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Protect employees and customers by maintaining a safe and clean store environment.
Maintain cleanliness and well-being of all livestock including animal care and feeding.
Lead and demonstrate engagement with customers using selling and service model.
Support, understand, and be accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
Clean pet enclosures and ensure all animals have appropriate food and water.
Support in maintaining the fish system.
Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor.
Partner with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
Be proficient in store opening and closing procedures.
Be accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
Support the execution of new hire training and merchandising guidelines.
Support the execution of community events and partnering with various rescue agencies.
Complete tasks and other duties as assigned by store management.
Understand the business.
Regularly monitor business throughout the day / shift.
React to business needs.