Shift Lead

Pet Supermarket•Macon, GA

9d•Onsite

About The Position

Pet Supermarket is more than just another retail store! Every day, we get a chance to work with and learn about all kinds of pets and their families! We are one of the largest retail operations dedicated to providing our Dedicated Pet Lovers with the best selection of pet care items and passionate customer service. We are looking for an outgoing, upbeat, people-person who loves pets! Our Pet Experts thrive in a high-energy environment and work together to help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! Our Shift Leads are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible supporting the associate and management team. As a Shift Lead, you will function as a lead member of the Sales Associate team, encouraging cross-team collaboration and setting the standard for performance. In this multi-dimensional role, you will provide customer sales assistance alongside the Sales Associate but also act as “Manager on Duty” when necessary.

Requirements

Outgoing, upbeat, people-person who loves pets
Ability to thrive in a high-energy environment
Ability to provide friendly customer service
Ability to support the associate and management team
Ability to function as a lead member of the Sales Associate team
Ability to encourage cross-team collaboration
Ability to set the standard for performance
Ability to provide customer sales assistance
Ability to act as “Manager on Duty” when necessary
Ability to properly complete necessary paperwork
Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours
Ability to maintain an awareness of all promotions and advertisements
Ability to assist in floor moves, merchandising, display maintenance, and housekeeping
Ability to assist in processing, replenishing merchandise and monitoring floor stock
Ability to assist in maintaining a clean and organized sales floor
Ability to assist management in day-to-day store operations
Ability to follow and enforce all company policies and procedures

Nice To Haves

Experience in retail sales
Experience in pet care or animal husbandry

Responsibilities

Lead and motivate sales associate team to meet and exceed targeted sales goals
Assign daily goals, tasks, and assignments to associate teams and ensure proper completion while Manager on Duty
Lead by example to ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Bring positive recognition through professionalism, enthusiastic attitude, and effective communication
Respond to interpersonal team conflicts with partnership of store management team
Maintain cleanliness of all animal cages and fish tanks including animal care and feeding
Respond to interpersonal team conflicts with partnership of store management team
Ability to properly complete necessary paperwork
Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours
Maintain an awareness of all promotions and advertisements
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing, replenishing merchandise and monitoring floor stock
Assist in maintaining a clean and organized sales floor
Assist management in day-to-day store operations
Follow and enforce all company policies and procedures