Full-Time Shift Lead - Colorado Springs, CO

Dutch Bros • Colorado Springs, CO

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About The Position

As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicate feedback to leadership, and take on necessary shift duties so the crew can focus on delivering the company’s core values. You lead the experience for Broistas and customers, support training, help manage shop operations and inventory, and work with shop leaders to maintain setup, cleanliness, and quality standards. The role requires availability to work at least 32 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.

Requirements

• No disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
• Successfully complete the most recent flowcheck with a score of 90% or better and complete it on time.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain mandatory certificates, training, and knowledge tests required under company standards and applicable regulations.
• Be available to work a minimum of 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
• Demonstrate the Broista Levels of Leadership expectations, including communication, availability, effort, skill, and attitude.

Nice To Haves

• Six months of Broista experience at Dutch Bros.

Responsibilities

• Cultivate the Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help resolve problems during shifts.
• Manage shifts, ensuring Broistas are prepared for promotions and specials and bring the right energy and attitude to customer service.
• Model the expectations of the Broista role and demonstrate expertise in drink and operational fundamentals.
• Train new Broistas in operational skills and company culture, including all aspects of the Manifesto.
• Assist the Shop Manager and Shop Lead with inventory management, shop support, and other delegated duties.
• Prepare the next shift by counting tills, making bank deposits, restocking and putting away inventory, and meeting cleanliness standards.
• Communicate with managers and share wins and opportunities for improvement with shop leaders.
• Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
• Assist shop leaders with inventory and ensure shop setup and cleanliness standards are met.
• Follow up with the Shop Lead and Shop Manager on Quality Assurance inspections and accountability processes.
• Communicate appropriate information to leaders and communicate expectations to the crew.
• Be available for Shift Lead shifts, shop meetings, and culture-building events.

Benefits

• Free Dutch Bros swag
• Free coffee under the Employee Drink Policy
• Paid volunteer hours
• Employee Assistance Program
• Access to a Financial Wellness Platform
• 401(k) eligibility after one year of employment
• Education Benefit Program after one year of employment
• Employer-paid medical, dental, and vision insurance for full-time Shift Leads
• Sick time, as applicable by state law, for full-time Shift Leads
• Paid time off for full-time Shift Leads
• Six paid holidays per year for full-time Shift Leads
• Qualifying candidates may be eligible for relocation compensation when accepting an offer that requires relocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed