Lead

Dunkin'•Edinburg, TX

10d•Onsite

About The Position

The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an excellent guest experience. This role acts as the leader on duty and works closely with management to maintain service speed, product quality, and operational efficiency.

Requirements

Previous restaurant or leadership experience preferred
Strong communication, leadership, and problem-solving skills
Ability to work in a fast-paced environment and manage multiple priorities
Dependable, accountable, and team-oriented
Flexible availability, including early mornings, nights, weekends, and holidays
Stand and walk for extended periods
Lift and carry up to 50 pounds
Bend, reach, stoop, and kneel frequently
Perform repetitive motions (including hand and wrist movements)

Responsibilities

Lead and support Crew Members during shifts to ensure efficient, high-quality operations
Provide coaching, direction, and real-time feedback to team members
Deliver excellent guest service and resolve guest concerns professionally
Ensure order accuracy, service speed, and product consistency meet company standards
Prepare coffee, espresso drinks, and food items as needed to support operations
Monitor and enforce food safety, sanitation, and cleanliness standards
Assist with opening and closing procedures, including cash handling and shift reporting
Delegate tasks effectively to maintain productivity during peak business periods
Support training and onboarding of new team members
Maintain a clean, organized, and efficient work environment
Step into Crew Member responsibilities as needed, including drive-thru operations