Shift Lead

Gin & Luck•Washington, DC

10d•Onsite

About The Position

Shift Leads are responsible for monitoring all aspects of FOH and BOH operations while ensuring the best possible experience for guests. The Shift Lead ensures that despite the absence of the management team, the business operates smoothly, safely, and profitably. The Shift Lead reports to the General Manager, Bar Manager and Chef de Cuisine and is expected to work closely with the Head Bartender.

Requirements

1+years of proven Shift Lead experience in a reputable establishment
Highest levels of EQ and discretion
Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
Outstanding communication skills with the ability to handle various responsibilities simultaneously
Flexibility in working hours, including early mornings, evenings, weekends, and holidays
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor

Nice To Haves

Have 2-3 years of Supervisor experience in a high-volume establishment
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck: Curiosity, A.B.K., Pursuit of Excellence, Contagious Joy, Connection

Responsibilities

Monitor shift operations -e.g., managing opening/closing procedures, lead pre-shift meetings, and shop cleanliness
Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)
Check in with FOH and BOH team members regularly; monitor flow of service
Monitor bar and kitchen flow in regard to timeliness during business hours, assist when and where necessary
Lead the team and communicate effectively with staff and patrons
Fast-paced decision-making to handle immediate, on-the-spot issues -e.g., ability to make quick, effective decisions to resolve operational bottlenecks
Act as the primary contact for emergencies, enforcing company policies, and maintaining security standards -e.g., remain on-site during the assigned shift and be immediately available for emergencies
Handle patron complaints and ensure a positive patron experience
maintain warmth and hospitality in all correspondence with guests
use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
ability to recognize an intoxicated patron and address concerns accordingly
EOD Report Execution
Complete other duties as assigned by management
Be capable of covering any FOH/BOH support position when needed
Have a complete knowledge of the food and beverage items and preparations
Know the table numbers and position numbers in all sections
Maintain a comprehensive knowledge of our POS’ operation, Resy and any other booking system used
Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Assist service through food and beverage running, watering, and flipping tables; perform table/bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.
Treat all areas of the restaurant with respect; clean and reset to zero when necessary
Comply with sanitation standards and procedures according to health and legal regulations
Approach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goals
Catch up on all internal communication via Slack before your shift
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Act in a professional manner and represent Close Company / Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment