Shift Lead

Whistle Express Car Wash • Forest, MS

10d • $11 - $15 • Onsite

About The Position

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Requirements

• Ability to direct vehicles safely into the wash tunnel.
• Ability to prepare vehicles for washing by checking for loose items and removing obstacles.
• Ability to monitor equipment during operations and report malfunctions.
• Ability to follow and enforce safety protocols.
• Ability to assist team members in resolving operational issues.
• Ability to serve as a key holder and perform opening and closing procedures.
• Ability to lead the team during shifts, providing direction and support.
• Ability to delegate tasks to team members.
• Ability to monitor team performance and provide guidance or feedback.
• Ability to handle unexpected challenges or staff issues.
• Ability to inspect each vehicle before and after the wash.
• Ability to uphold quality standards and check for missed spots or streaks.
• Ability to report equipment or operational issues.
• Ability to provide feedback or guidance to team members.
• Ability to look for ways to improve processes.

Nice To Haves

• Customer Engagement skills
• Operations & Safety knowledge
• Team Leadership experience
• Attention to Detail

Responsibilities

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.
• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed