Part-Time Shift Lead - Reno, NV

Dutch Bros•Reno, NV

2d•Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you will be responsible for upholding the company's vision, culture, and core values during your shifts. You are expected to be a servant leader, communicating feedback to leadership and handling essential tasks so the rest of the crew can focus on core values. This role involves ensuring a mind-blowing experience for every customer by cultivating the Dutch Bros atmosphere and standards, managing the shift, and training new Broistas. You will also support the Shop Manager and Shop Lead with delegated duties such as till counts, deposits, restocking, and maintaining cleanliness. Being a role model, attending meetings, knowing resources, and adhering to company policies are also key aspects of this position.

Requirements

6 months of Broista experience at Dutch Bros preferred
No disciplinary action for the past 90 days, required
Successfully completed the most recent flowcheck (90% score or better) and on time
Ability to obtain and maintain a Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under Dutch Bros required standards for company policies and federal, state, and/or local regulations
Availability to work a minimum of 20 hours per week
Availability to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends
Excellent Communicator: Communicate appropriate information up to your leaders, and communicate expectations to the crew while on shift.
Available: You must be able to work shift lead shifts and be present at shop meetings and culture building events.
Demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).

Nice To Haves

6 months of Broista experience at Dutch Bros

Responsibilities

Ensure the vision, culture, and core values of Dutch Bros are upheld on every shift.
Act as a servant leader within the shop, communicating internal and external feedback to leadership.
Perform essential tasks to allow the crew to focus on core values.
Lead the experience for every Broista on shift, ensuring a mind-blowing experience for every customer.
Cultivate the Dutch Bros atmosphere and standards on shift, ensuring Broistas meet all expectations and solving problems.
Manage the shift, ensuring Broistas are prepared for specials/promotions with the right energy and attitude.
Be an expert on drink and operational fundamentals to execute Broista training.
Model and meet all expectations of the Broista role.
Train new Broistas operationally and culturally in a fun-loving, mind-blowing environment.
Set Broistas up for success by covering all aspects of the Manifesto during training.
Aid Shop Manager and Shop Lead in shop support and other delegated duties.
Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards.
Communicate with your manager and share wins and opportunities for improvement with shop leaders.
Be a good role model, attend mandatory meetings, know your resources, and adhere to all company policies and procedures.