Shift Lead - Reno

DoorDash USA•Reno, NV

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash. Customers order convenience, grocery, retail, and prepared-food items in the DoorDash app, and DashMart team members fulfill those orders in a physical store for Dashers to deliver. The Shift Lead works in a local fulfillment center, supporting Site Management with daily operations and delegating tasks. The role has responsibility for assigned shifts, order fulfillment, inventory, and—at some locations—food preparation in a light-prep kitchen. It requires active participation in day-to-day warehouse and kitchen operations, maintaining safety and cleanliness, and helping ensure orders are fulfilled accurately and delivered with high quality.

Requirements

Self-motivated, positive, and a team player with high integrity and a customer-focused attitude.
Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to stand and move heavy products, and to lift up to 50 lbs. depending on the needs of the site, with or without accommodation.
Ability to operate a pallet jack and hand truck.
Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
High school diploma or GED equivalent.
At least 18 years of age.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts per week, depending on the hiring site's scheduling needs.

Nice To Haves

A college diploma.

Responsibilities

Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and other company assets, ensuring they are handled, stored, and protected from loss or theft.
Ensure customer orders are fulfilled accurately and delivered with high quality.
Communicate with customers when issues arise and ensure Dasher pickups go smoothly.
Guide Operations Associates through shifts, ensuring the team works safely and productively.
Serve as the point of escalation for daily operations.
Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
Interact professionally and respectfully with team members and customers while helping maintain a positive and safe warehouse atmosphere.
Contribute ideas to improve quality and customer experience.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and sick leave.
Medical, dental, and vision benefits starting Day 1.
401(k) match.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
Employee Assistance Program.
Career advancement opportunities.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.