Full-Time Shift Lead - Bowling Green, KY

Dutch Bros•Bowling Green, KY

3d•Onsite

About The Position

As a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. Shift Leads are expected to be servant leaders within the shop, communicating with leadership on any internal or external feedback. They are responsible for performing tasks that may be less desirable so that the rest of the crew can focus on core values during shifts.

Requirements

No disciplinary action for the past 90 days, required.
Successfully completed the most recent flowcheck (90% score or better) and on time.
A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations.
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations.
Demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).

Nice To Haves

6 months of Broista experience at Dutch Bros preferred.

Responsibilities

Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer.
Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift.
Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer.
Be an expert on drink and operational fundamentals to execute Broista training.
Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment.
Set Broistas up for success by covering all aspects of the Manifesto during training.
Aid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties.
Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.
Communicate with your manager and share wins and opportunities for improvement with your shop leaders.
Be a good role model.
Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook.
Aid the Shop Manager and Shop Leads in Inventory.
Aid the Shop Lead and Shop Manager in ensuring shop setup and cleanliness standards are met.
Work with the Shop Lead and Shop Manager in following up with Quality Assurance inspections and accountability process.