Shift Lead - Missoula, MT

City Brew•Missoula, MT

1d•Onsite

About The Position

At City Brew Coffee, we believe in serving without compromise. Our Shift Leaders ensure smooth store operations, lead their teams, and deliver exceptional customer experience. The Shift Leader acts as the point of contact for employees and customers in the absence of the Store Manager, creating a positive and professional environment. Our Shift Leads live by The Three Things that define a great City Brew experience: Lead Service – model and uphold outstanding customer service. Drive Sales- inspire the team to meet and exceed sales goals. Cash Handling – ensure accuracy, security, and accountability in all financial transactions.

Requirements

25 – 30 hours per week, at least 4 shifts weekly; Must also have 3-4 opens/closes weekly, including weekends and holidays.
Availability must remain consistent for 6 months
Reliable transportation to and from work.
Ability to stand for extended periods of time
Comfortable with repetitive tasks
Endurance to work full shifts and lift/carry supplies and equipment as needed.

Nice To Haves

Leadership or supervisory experience (food/beverage or retail preferred).
Strong communication and teamwork skills.
Reliable, positive, and passionate about coffee & service.
A positive customer-focused attitude with a passion for coffee and people.
Willingness to learn and grow, receptive feedback.
Ability to multitask in a fast-paced environment.

Responsibilities

Greet and welcome guests with a positive, customer-first attitude.
Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience.
Keep the café clean, organized, and fully stocked at all times.
Provide coaching, training, and ongoing feedback.
Foster a positive, collaborative team environment by leading through example.
Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction.
Open and close the store following company procedures.
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture.
Oversee cash handling, bank deposits, and reconciliation procedures.
Encourage team participation in sales-building strategies.
Utilize downtime efficiently for cleaning, restocking, or others productive activities.
Deliver on The Three Things every shift: Lead Service, Drive Sales, and Cash Handling.