Shift Lead | Washington, D.C.

Blank Street•Washington, DC

3d•$20 - $21

About The Position

At Blank Street, Shift Leads help deliver the company’s cafe experience by leading their teams on the floor, maintaining smooth shift operations, and creating a welcoming environment for customers and team members. This hands-on leadership role suits someone who enjoys fast-paced work, connecting with people, motivating a team, and providing excellent hospitality. The Shift Lead prepares coffee and matcha products, supports the General Manager, trains new employees, and helps ensure recipe and operational standards are followed. The role also includes opening and closing the store, addressing customer issues, and supporting store-level initiatives to grow customer traffic, sales, and profitability. The position is full-time, 30–40 hours per week over 4–5 days, with availability for two peak days (Friday, Saturday, or Sunday). Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes, including two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States; employment authorization will be verified through Form I-9 and E-Verify.
Strong knowledge of coffee and/or matcha.
Able to work at a fast pace in high-volume environments.
Friendly, approachable, and able to work well with others.
Solid multitasking and interpersonal communication skills.
Passionate about hospitality and building a regular customer base.
Able to serve as an exemplary brand ambassador and motivated to foster team member growth.

Nice To Haves

Weekend and holiday availability.
Experience in hospitality, coffee, or beverage.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, ensuring they follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help maintain smooth shift operations.
Foster team member growth and create a welcoming environment for customers and team members.