Shift - Lead

LEV RESTAURANT GROUP•Las Vegas, NV

1d•Onsite

About The Position

A team lead is responsible for the overall shift operations, sales performance, and execution of brand excellence in a store. Team leads typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with company policies, procedures and operational requirements. This role involves leading and managing shifts, deploying team members as required to meet business demands, making staffing decisions, ensuring effective guest service, communicating product knowledge, coaching and directing team members, training new staff, evaluating financial accountability, managing shift hand-offs or store closures, performing safety and security tasks, and completing operational and administrative functions including cash handling and inventories.

Requirements

Delegate tasks and meet important deadlines
Prioritize and spends his/her time and the time of others on what is important
Motivate by creating a climate in which people want to do their best and invites input from each person and shares ownership and visibility
Cool under pressure, considered mature, can be counted on to hold things together through tough/stressful times
Communication skills/coaching and counseling mindset by actively listening
Current High School enrollment, High School graduate or GED
Must be 18 years of age
Food/retail service experience
Computer skills including some Microsoft software and register skills

Responsibilities

Lead and manage shifts
Deploy team members as required to meet business demands and make necessary staffing decisions
Guest service
Communicates clearly, concisely and accurately in order to ensure effective shift operations
Execute company’s guest service standards
Knowledge of product and brands and able to clearly communicate them to guests or team members
Coach, counsel, and direct team members
Lead team in execution of company standards
Train new team members as required and provide input to general manager and assistant general manager on team members performance issues
Evaluate staffing and food pars to ensure proper financial accountability during each shift
Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager/team
Open and/or close store as required
Perform all safety and security tasks, i.e. alarms, two-person rule, as required to open and close the store
Observe the five-minute rule of opening the store five minutes early and closing the store five minutes late
Perform all tasks related to operational standards
Effectively completes tasks act as a role model at each station in the store
Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops
Conduct inventories and process orders as required
Able to understand and comply with all safety regulations and rules
Any other job duties assigned